Privacy Policy

The website (https://Prosessed.com) under the name and style "Prosessed" ("Website") is owned and operated by Expofood Technologies Private Limited, with its office at A14 West, Trinity Acres and Woods, Sarjapur Road, Bangalore- 560102, India ("Prosessed").

Prosessed, through the Website and any sub-domains and services, features, content or widgets available through the Website, provides services in relation to sourcing/ trade of Food and/or beverages of Indian origin. Works with numerous MSMEs across India and help them export to global market. We provide information about these businesses and services, to its individual customers ("Service(s)").

This Privacy Policy ("Privacy Policy") sets out the privacy practices of Prosessed with respect to the us- age of the Website and the Services.

This document is published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder including the Reasonable Security Practices and Procedures and Sensitive Personal Data of Information Rules, 2011, that require publishing of the privacy policy and terms of use on an online portal. We request you to go through this Privacy Policy and the terms of use available at [https://Prosessed.com] ("Terms of Use") carefully before you decide to access the Web- site and avail the Services.

For the purposes of this Privacy Policy, the words "us", "we", and "our" refer to Prosessed and all refer- ences to "you", "your" or "User", as applicable means the person who accesses, and/or uses the Web- site in any manner or capacity.

The protection and security of your Personal Information (as defined below) is our top priority and we have taken all necessary and reasonable measures to protect the confidentiality of the Personal Infor- mation and its transmission through the internet.

In order to access and use our Website, you must be at least 18 (eighteen) years old. By using our Services and the Website or by otherwise giving us your information, you agree to the terms of this Privacy Policy. You also expressly consent to our use and disclosure of your Personal In- formation (defined below) in the manner prescribed under this Privacy Policy and further sig- nify your agreement to this Privacy Policy and the Terms of Use. If you do not agree to this Pri- vacy Policy, do not access or use the Website, or access or use any third party product or service available through the Website, or give us any of your information in any manner whatsoever.

1. COLLECTION OF INFORMATION

1.1. We may collect and process information from you, through your use of the Website, or which is provided to us or one of our partners or is obtained by us through any of your engagements with us. We may collect and process personal information provided by you, including but not limited to:

(a) any information that you provide at the time of registration including any information that identifies or can be used to identify, contact or locate you, including name, ad- dress, phone number, email address, credit card/debit card information, bank account details, and/or your UPI related information.

(b) any information that you provide on our Website when you use our Services includ- ing while logging in and logging out of the Website.

(c) any data that is automatically captured by the Website, such as the “IP” address from which the Website has been accessed. Every computer/mobile device connected to the internet is given a domain name and a set of numbers that serve as that computer's Internet Protocol or “IP” address. When you access our Website, our web servers au- tomatically recognize your domain name and IP address.

hereinafter, collectively referred to as "Personal Information ".

2. USE OF THE INFORMATION COLLECTED

2.1. Use of the Personal Information for Services

The primary goal of Prosessed in collecting the Personal Information is to provide you with a Website and Services. Prosessed may use the Personal Information provided by you in the follow- ing ways:

(a) To identify and reach you;

(b) To help provide you the Platform and Services;

(d) To enable third parties to provide you their products and services, which you choose to access through the Website;

(e) To observe, improve and administer the quality of Service;

(f) To analyze how the Website is used and/or diagnose and resolve technical problems;

(g) Remember the basic information provided by you for effective access to the Website;

(h) To confirm your identity in order to determine your eligibility to use the Website and avail the Services;

(i) To notify you about any changes to the Website;

(j) To enhance the operation of the Website;

(k) To personalize your experience and customize the Service experience;

(l) To enable Prosessed to comply with its legal and regulatory obligations;

(m) For the purpose of sending administrative notices and Service-related alerts and simi- lar communication, as detailed under this Privacy Policy, with a view to optimizing the efficiency of the Website;

(n) To do internal research on our User's demographics, interests, and behavior to better understand, protect and serve our Users;

(o) Allow us to better service you in responding to your customer service requests;

(p) Administer a contest, promotion, survey or other site features;

(q) Doing market research, troubleshooting, protection against error, project planning, fraud and other criminal activity; and

(r) To enforce Prosessed’s Terms of Use as may be applicable in connection with the Web- site and Services.

hereinafter, collectively referred to as "Personal Information ".

2.2. Cookies

Personal Information collected from you may be transferred to a third party as a result of a sale or acquisition, merger or bankruptcy involving Prosessed:

2.3. Sale of Assets, Merger, Acquisition, Bankruptcy

(a) Cookies are small portions of information saved by your browser onto your computer / mobile (“Cookies”). Cookies are used to record various aspects of your visit and assist Prosessed to provide you with uninterrupted service.

(b) We may use information collected from our Cookies to identify User behavior and to serve content and offers based on your profile, to personalize your experience and to enhance your convenience of the using our Website.

(c) When you use the Service on the Website, we may employ web beacons which are used to anonymously track the online usage patterns of our Users. The information allows for more accurate reporting and improvement of our Service. We use or may use infor- mation such as Cookies, log files, device identifiers and web beacon information to: (i) remember information so that you will not have to re-enter it during your visit or the next time you visit the Website; (ii) provide custom, personalized content and informa- tion; (iii) to provide and monitor the effectiveness of our Service; (iv) monitor aggre- gate metrics such as total number of visitors, traffic, and demographic patterns; (v) di- agnose or fix technology problems; (vi) help you efficiently access your information af- ter you sign in; (vii) to provide advertising to your browser or device.

(d) By using the Website, the User acknowledges and agrees that third-party service providers may utilize Cookies or similar technologies to gather information about the User's Website usage patterns. This information is collected to optimize and provide advertisements based on the User's visits on the Website and general browsing pattern of the User.

(e) We neither have access to, nor do the Privacy Policy or Terms of Use govern the use of Cookies or other tracking technologies that may be placed by third party service providers on the Website. These parties may permit the User to opt out of tailored ad- vertisement at any time, however, to the extent advertising technology is integrated into the Services, the User may still receive advertisements and related updates even if they choose to opt-out of tailored advertising. We assume no responsibility or liability what- soever for the User’s receipt or use of such tailored advertisements

2.4. Prosessed pledges that it will not sell or rent your Personal Information to any third party and your Personal Information will be protected and maintained strictly confidential by Prosessed ex- cept in the following cases:

(a) Prosessed may disclose your Personal Information in the event it is required to do so by law, rule, regulation, law, enforcement, governmental official, legal or regulatory au- thorities and, or, to such other statutory bodies who have appropriate authorisation to access the same for any specific legal purposes;

(b) Prosessed may disclose your Personal Information in order to provide you the Services, en- force or apply the Terms of Use, or to protect the rights, property or safety of Prosessed, its Users or others. This includes exchanging information with other companies/agencies that work for fraud prevention; or

(c) Prosessed may disclose your Personal Information to such third parties to whom it transfers its rights and duties under any agreement entered into with such third parties.

3. OPT OUT PROCEDURES

You may decline to submit any Personal Information through the Website, in which case cer- tain features of the Website may not be available to you. Upon initial communication from Prosessed, you may opt-out of receiving further communications from Prosessed. To be completely removed from the Prosessed mailing list, you may contact us at [contact@Prosessed.com]. If you are using an e-mail forwarding service or other similar services, please make sure to include the correct e-mail address or addresses.

4. SHARING OF INFORMATION

4.1. Sharing

(a) We may disclose your Personal Information to our personnel, employees and consul- tants for provision of Services.

(b) We may also share your Personal Information with external organizations or individu- als if we believe that access, use, preservation or disclosure of the Personal Information is reasonably necessary to:

(i) detect, prevent or otherwise address fraud, security or technical issues; and/or

(ii) detect, prevent or otherwise address fraud, security or technical issues; and/or

(c) Other than as mentioned elsewhere in this Privacy Policy, Prosessed may share aggregated demographic information with Prosessed’s partners and/or affiliates, to the extent applica- ble. This is not linked to any Personal Information that can identify an individual per- son.

(d) Prosessed will not be liable for transfer of any Personal Information resulting from loss or distribution of data, the delineation or corruption of media storage, power failures, natu- ral phenomena, riots, act(s) of vandalism, sabotage, terrorism or any other event beyond Prosessed’s control. Further, Prosessed’s Privacy Policy does not cover the use of Cookies by its partners and affiliates since Prosessed does not have access or control over such Cook- ies

4.2. Consulting

Prosessed may partner with other third parties to provide certain specific services as part of the Services, if required. When you opt for such services as part of the Services, Prosessed will share Personal Information that is necessary for the third party to provide these services as part of the Services. Prosessed’s contractual arrangements with such third parties restrict these parties from using Personal Information except for the explicit purpose of assisting in the provision of these services as part of the Services.

4.3. Targeted Advertising

You may decline to submit any Personal Information through the Website, in which case cer- tain features of the Website may not be available to you. Upon initial communication from Prosessed, you may opt-out of receiving further communications from Prosessed. To be completely removed from the Prosessed mailing list, you may contact us at [care@prosessed.com]. If you are using an e-mail forwarding service or other similar services, please make sure to include the correct e-mail address or addresses.

(a) You expressly acknowledge and agree that we may also share or transfer your Personal Information to third-party service providers, for the limited purpose of allowing or per- mitting such third-party service providers to optimize and display advertisements and notifications based on your past preferences, visits on the Website and information that is collected by us as part of our Services.

(b) Prosessed does not allow any unauthorized persons or unauthorized organizations to use any information that Prosessed may collect from you through this Website.

4.4.

Regulatory Disclosures

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your informa- tion (including Personal Information), including disclosure to third parties such as govern- ment, tax authorities or law enforcement officials or private parties as we reasonably deter- mine is necessary and appropriate: (i) to satisfy any applicable law, regulation, governmental requests or legal process; (ii) to protect the safety, rights, property or security of Prosessed, our Services, the Website or any third party; (iii) to protect the safety of the public for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures under this clause may be carried out without any notice to you.

5. LINK TO THIRD PARTY WEBSITES

This Website may contain links which may lead you to other websites (" Third Party Web- sites"). Please note that once you leave Prosessed’s Website you will be subjected to the privacy policy of such Third Party Websites. The Third Party Websites are not necessarily under the control of Prosessed. Please be aware that Prosessed is not responsible for the privacy practices of such Third Party Websites. Prosessed encourages you to read the privacy policies of each and ev- ery Third Party Websites that you visit through the Website. If you decide to access any of the Third Party Websites linked to the Website, you do this entirely at your own risk. Prosessed will not be responsible for notification of any change of any information on the Website with re- spect to such Third Party Websites.

6. SPAM

Prosessed maintains a strict "No-Spam" policy, which means that Prosessed does not intend to sell, rent or otherwise give your e-mail address to a third party without your consent

7. USER TESTIMONIALS/COMMENTS/REVIEWS

From time to time, we may post User’s testimonials/comments/reviews with respect to the Services on the Website which may contain Personal Information. We obtain User’s consent to post their names along with such User’s testimonials/comments/reviews under this Clause.

8. SECURITY OF INFORMATION

8.1. Prosessed has put in place necessary security practices and procedures to safeguard and secure your Personal Information. Prosessed only processes Personal Information in a way that is com- patible with and relevant for the purpose for which it was collected or authorized by the User.

8.2. Prosessed uses commercially reasonable precautions to preserve the integrity and security of your Personal Information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment.

8.3. The Personal Information that is collected from you may be transferred to any destination within and/or outside India, to the extent permitted per applicable law. By submitting Per- sonal Information on the Website, you agree to this transfer. Prosessed will take such steps as it considers reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy

8.4. In using the Website, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the Website will be at your own risk and Prosessed assumes no liability for any disclosure of Personal Information due to errors in transmission, unauthorised third-party access or other acts of third parties, or acts or omissions beyond its reasonable control and you agree not to hold Prosessed responsible for any breach of security

8.5. In the event Prosessed becomes aware of any breach of the security of your Personal Information it will promptly notify you and take appropriate action to the best of its ability to remedy such a breach

9. EXCLUSION

9.1. This Privacy Policy does not apply to any information other than information collected by Prosessed through the Website including such Personal Information collected in accordance with the clause on “Collection of Information” above. This Privacy Policy will not apply to any unsolicited information provided by you through this Website or through any other means. This includes, but is not limited to, information posted on any public areas of the Website. All such unsolicited information shall be deemed to be non-confidential and Prosessed will be free to use, disclose such unsolicited information without limitation.

9.2. Prosessed also protects your Personal Information off-line other than as specifically mentioned in this Privacy Policy. Access to your Personal Information is limited to personnel, employees, consultants, agents or partners of Prosessed and third parties, who Prosessed reasonably believes will need that Personal Information to enable Prosessed to provide Services to you. However, Prosessed is not responsible for the confidentiality, security or distribution of your own Personal Informa- tion by our partners and third parties outside the scope of our agreement with such partners and third parties.

10. DATA RETENTION

Your Personal Information will be retained with Prosessed as needed to provide Services to you. If you have signed up for our marketing emails, we will retain your Personal Information so long as you have provided your consent to receive such communication. Prosessed shall not retain Personal Information longer than is necessary to fulfil the purposes for which it was collected and as permitted by applicable law. If you wish to cancel your account (if any) or request that Prosessed no longer uses your Personal Information to provide you Services, contact us through email at [care@prosessed.com]. Even after your account (if any) is terminated, Prosessed may re- tain your Personal Information as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to the cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other any other purposes as may be required under applicable law

11. RIGHT TO WITHDRAW CONSENT

The consent that you provide for the collection, use and disclosure of your Personal Informa- tion will remain valid until such time it is withdrawn by you in writing. If you withdraw your consent, Prosessed will stop processing the relevant Personal Information except to the extent that Prosessed has other grounds for processing such Personal Information under applicable laws. Prosessed will respond to your request within a reasonable timeframe. You may withdraw your consent at any time by contacting Prosessed at [contact@Prosessed.com].

12. RIGHT TO CORRECTION

You are responsible for maintaining the accuracy of the Personal Information you submit to us, such as your contact information provided to us to access the Platform and avail our Ser- vices. Prosessed relies on the Users to disclose to it all relevant and accurate Personal Information and to inform Prosessed of any changes. If you wish to make a request to correct or update any of your Personal Information which we hold about you, you may submit your request via email at [care@prosessed.com].

13. NOTIFICATION OF CHANGES

From time to time, Prosessed may update this Privacy Policy to reflect changes to its information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If Prosessed makes any material changes, it will notify you by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices

14. CONSENT TO THE TERMS OF USE

By using or accessing the Website, you acknowledge and agree that the Terms of Use are fully incorporated into and form an integral part of this Privacy Policy.

15. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the grievance officer (" Grievance Officer") are provided below:

Grievance Officer/ Nodal Officer: Navneet Dangra

Contact Number: +91-7276106858

Email Id: navneet@prosessed.com

It is further stated that the Grievance Officer shall redress your grievances with respect to the Personal Information provided within 1 (one) month from the date of receipt of your written grievance to the contact details mentioned under this clause.

16. ADDRESS FOR PRIVACY QUESTIONS

Should you have questions about this Privacy Policy or Prosessed’s Personal Information collec- tion, use and disclosure practices, you may contact us at [care@prosessed.com]. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have re- garding our use of Personal Information about you. Except where required by applicable law, Prosessed cannot ensure a response to questions or comments regarding topics unrelated to this Privacy Policy or Prosessed’s privacy practices

17. CONSENT

By consenting to the terms under this Privacy Policy, you hereby provide express consent to Prosessed to collect, share, transfer, store, retain, disseminate or use the Personal Information col- lected by Prosessed in accordance with the terms of the Privacy Policy. Prosessed will continue to re- tain Personal Information provided by you until you specifically request Prosessed to destroy such Personal Information. You may, at any time, withdraw consent for the collection or process- ing of any Personal Information provided by you, by sending an email to [care@prosessed.com]. Upon verification of such request, Prosessed may, subject to its obligations pursuant to law, destroy all Personal Information provided by you from its servers. However, please note that Prosessed shall continue to retain a copy of the Personal Information provided by you for the purpose of carrying out periodic audits and as may be required under applicable law.

YOU HAVE READ THIS PRIVACY POLICY AND AGREE TO ALL OF THE PROVISIONS

CONTAINED ABOVE "